Frequently Asked Questions

Are the jewelry pieces unique?

Many Rake Lab creations are made as one-of-a-kind pieces or in small limited quantities. Each composition has its own characteristics and is rarely replicated identically.

Can natural stones vary?

Yes. Pearls, stones, and natural materials have slight variations in shape, color, or grain. It is this uniqueness that makes them special.

Is the packaging included?

Yes. Each order is carefully prepared and shipped in dedicated Rake Lab packaging, ready to be gifted or kept.

How long does shipping take?

Available orders are prepared within 1–3 business days.

Estimated delivery times:

• Italy: 2–5 business days
• Europe: 4–8 business days
• Other destinations: varies by country

Can I make a return?

Yes. If you wish to make a return, you can contact us within 14 days of delivery. The product must be returned in its original condition.

How can I take care of the jewelry?

We recommend avoiding direct contact with perfumes, creams, water, and detergents. Store the jewelry in its packaging when not worn.

Can metal materials change over time?

Like all materials used daily, metal finishes can also evolve over time. Careful attention helps preserve their beauty.

Can I contact you for information?

Certainly.

For inquiries about orders, products, or assistance: info.rakelab@gmail.com